frequently asked questions
PRODUCT
FIND YOUR FIT
Size charts are provided for each product (in inches).
We recommend measuring your waist and inseam and referencing the chart directly.
For guidance, contact hello@okiodenim.com.
CARE
To preserve structure and color, follow the care instructions provided with your garment.
Proper care will extend the life of your denim.
OUT OF STOCK
If a piece is unavailable, join our mailing list or contact hello@okiodenim.com with your desired size and wash to be notified when it restocks.
ORDER
CONFIRMATION
A confirmation email is sent once your order is placed.
If you do not receive it within 24 hours, contact hello@okiodenim.com and we will assist you.
CHANGES
Orders may be modified or cancelled before they are processed or shipped.
Contact hello@okiodenim.com as soon as possible.
ISSUES
If your order is missing, incorrect, or damaged, contact hello@okiodenim.com within 72 hours of delivery.
PAYMENT METHODS
We accept all major credit cards and PayPal.
For alternative payment methods, contact hello@okiodenim.com.
SHIPPING
SHIPPING
Orders are processed within 3–7 business days.
Delivery times vary by location and will be provided at checkout.
A tracking link will be sent once your order ships.
DELIVERY CONFIRMATION
Once a package is marked as delivered by the carrier, it is considered delivered to the address provided at checkout.
Please ensure a secure delivery location is provided.
For further details, see our shipping policy.
SHIPPING LOCATIONS
We ship within the U.S, Vietnam, and internationally.
If your country does not appear at checkout, contact hello@okiodenim.com.
RETURNS
RETURNS
Returns must be initiated within 15 days of delivery and shipped back within 7 days of approval.
See our return policy for full details.
EXCHANGES
Exchanges are available on eligible items.
Contact hello@okiodenim.com and we will assist you with the process.
See our exchange policy for full details.
SUPPORT
CUSTOMER SERVICE
If you require any assistance, please don't hesitate to reach out to our customer service at hello@okiodenim.com or fill in our contact form and we will get back to you shortly.
STYLIST REQUESTS
For stylist inquiries, contact hello@okiodenim.com to request pulls or further details.
CUSTOM PIECES
Custom pieces are available upon request.
Contact hello@okiodenim.com to discuss availability.
BRAND
PROVENANCE
All OKIO pieces are designed and produced in-house between Los Angeles and Ho Chi Minh City.
ACCESS
Join our mailing list for early access to releases and updates.
ABOUT
OKIO IS AN independent denim house in LA and HCMC.
Pieces are designed, cut, and produced in-house, allowing full control over fit, construction, and fabric selection.
Focused on silhouette, composition, and construction, garments are shaped through tailored denim construction, balancing ease of wear with long-term durability.
Seasonal collections are produced in limited batches, ensuring consistency and production integrity.
Core pieces are stocked in larger volumes and a wider range of sizes, and may be restocked occasionally over time.
CHECK OUT OUR ABOUT PAGE TO LEARN MORE.